Personal Development
To be able to do your job well, it is important to understand the main duties and responsibilities of your role.

Duration: Half Day In-house or 60 mins Online

Book Now – Fee: £15.00 + VAT (£18.00)

Customer Service
Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

Learning Objectives

• The benefits of excellent customer service
• Deliver excellent customer service
• Handle complaints with care
• Recognise & adapt to customer behaviour styles
• Manage customer satisfaction levels

Duration: Half Day In-house or 60 mins Online

Book Now – Fee: £15.00 + VAT (£18.00)

Time Management
Time Management enables users to prioritise their work and manage it electronically, manage and plan their time to achieve goals in a manner that reduces stress, identify and eliminate time wasters and/or stealers and implement effective planning.

Learning Objectives

• Barriers to successful time management
• Managing answer phone systems minimising checking times
• Establishing SMART goals & understanding their benefits
• Eliminate time-wasters
• Developing action plans for better time use

Duration: Half Day In-house or 60 mins Online

Book Now – Fee: £15.00 + VAT (£18.00)