Giving and Receiving Feedback
This course is designed to provide delegates with the skills and confidence to both give and receive feedback effectively to and from others in the organisation (e.g. boss, peers, and subordinates).

Learning Objectives

• Give feedback to others (boss, peers, and subordinates) in a proactive and effective way.
• Receive feedback from others, judge its validity and make decisions about what to do with the feedback.
• Use feedback skills to improve relationships

Duration: Half Day In-house or 60 mins Online

Book Now – Fee: £15.00 + VAT (£18.00)

Conflict Resolution
This course will introduce you to Conflict Management Procedures.

Learning Objectives

• Explain the purpose of a Conflict Resolution Procedure
• Understand Conflict Resolution Procedures
• Identify the key roles in Conflict Resolution Procedures
• Understand an employee’s right of appeal

Duration: Half Day In-house or 60 Mins Online

Book Now – Fee: £15.00 + VAT (£18.00)

Mentoring For Mentors
This course helps people to clarify their own thoughts on the process and develop a model of mentoring that suits their specific context. The course also provides opportunities to tune up the necessary interpersonal skills that are essential for successful mentoring.

Learning Objectives

• Define the concept on mentoring
• Differentiate mentoring from other forms of staff support
• Explain the importance of contracting
• List the essential skills needed to be a mentor
• Give effective feedback
• Discuss the pros and cons of offering advice and guidance
• Demonstrate common methods of problem solving
• Understand what makes mentoring relationships work well
• List the common errors of “helping”
• State the value of being non-judgemental
• Explore the value & danger of self-disclosure
• Challenge in a respectful way

Duration: Half Day in-house or 60 Mins Online

Book Now – Fee: £15.00 + VAT (£18.00)

Managing People
The course will look at how you can get the best from your staff through setting proper objectives, giving regular and constructive feedback and managing tasks effectively. The module will also introduce how to approach those more difficult conversations that are sometimes needed.

Learning Objectives

• What does a manager do?
• Responsibilities of the role
• Challenges of the role
• What skills are required?
• Communication skills
• People management skills
• Motivational skills
• Problem solving skills
• How to manage issues
• Getting the best from staff
• Setting objectives
• Managing tasks
• Self-appraisal and feedback
• Difficult conversations

Duration: Half Day in-house or 60 Mins Online

Book Now – Fee: £15.00 + VAT (£18.00)

Discipline & Grievance
In this course you will learn how to deal with disciplinary issues and what to do when an employee raises a grievance. Whether you are a manager or an individual who is directly affected by these issues this course will guide you through the process.

Learning Objectives

• Definitions of discipline and grievance
• The legal principles
• The disciplinary process
• Failing to meet standards
• Level of responses
• Disciplinary meetings
• Grievances
• Raising a grievance
• Dealing with a grievance
• Grievance meetings
• Support and appeals

Duration: Half Day in-house or 60 Mins Online

Book Now – Fee: £15.00 + VAT (£18.00)

Performance Management
The course will explore why it is important to have good objectives and competencies and how they contribute to an effective appraisal system.

Learning Objectives

• What is performance management?
• Why it is important
• Employee engagement
• Objectives and competencies
• Personal development plans
• Appraisal systems
• Communication between managers and employees
• Keeping in touch meetings
• Mid-year reviews
• Annual appraisals
• Following the appraisal process

Duration: Half Day in-house or 60 Mins Online

Book Now – Fee: £15.00 + VAT (£18.00)

Pay and Reward
Find out about what the law states regarding payslips, and what are authorised or unauthorised deductions from pay. The course will also look at the types of reward and benefits that can be offered to staff, these may not always be financial, and the impact they can have.

Learning Objectives

• Factors that can influence pay
• The law
• Payslips
• Overpayments
• Deductions
• The National Minimum Wage
• Pay systems
• Rewards and benefits
• Types of reward
• Non-financial rewards
• Salary sacrifice

Duration: Half Day in-house or 60 Mins Online

Book Now – Fee: £15.00 + VAT (£18.00)

Time Management
Time Management enables users to prioritise their work and manage it electronically, manage and plan their time to achieve goals in a manner that reduces stress, identify and eliminate time wasters and/or stealers and implement effective planning.

Learning Objectives

• Barriers to successful time management
• Managing answer phone systems minimising checking times
• Establishing SMART goals & understanding their benefits
• Eliminate time-wasters
• Developing action plans for better time use

Duration: Half Day in-house or 60 Mins Online

Book Now – Fee: £15.00 + VAT (£18.00)

Staff Appraisal Skills
The aim of this E-Learning course is to enable the learner to provide appraisals through effective communication and reviews.

Learning Objectives

• Recognise the benefits of effective appraisals.
• Understand how to tailor the appraisal process to suit your organisation and management style.
• Demonstrate how to manage performance.
• Establish appraisal style.
• Identify different approaches to appraisals.
• Give and receive feedback.

Duration: Half Day in-house or 60 Mins Online

Book Now – Fee: £15.00 + VAT (£18.00)

Interview Skills
Interview Skills helps those trying to fill job vacancies with the right people. This course provides users with good interpersonal and communication skills and shows them how to prepare before interviewing candidates, what the legal issues are surrounding interviews, effective questioning and listening techniques and how to decide on the right candidate for the job.

Learning Objectives

• Writing job descriptions & person specifications
• Evaluating CVs, application forms & covering letters
• Behavioural & competency-based interviewing
• What to look for in a candidate
• Handling candidate questions

Duration: Half Day in-house or 60 Mins Online

Book Now – Fee: £15.00 + VAT (£18.00)